To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Manage Your Account. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Sorry man. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Problem solved? Click to. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Options. Options. Virgin Media; My Virgin Media; Shop;. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Plug the cables into the Hub. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. But I have no Virgin Media Wall socket in my house. There are multiple different branded wall boxes inside our flat but none. Networking and WiFi. Just had the Hub 3 delivered for Quickstart. Should I cancel and request an engineer to install. VM BB TV Landline. Joining in. Options. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I can only find the TV socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos Reply. Broadband and phone deals. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. on 05-04-2023 09:20. Check the condition of your phones. QuickStart, set up and connections. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Forum Team (Retired) 204 Views. Contents [ show]Its a flat £25 charge to move the connection points and rebalance power levels. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Estonia and the Netherlands have already switched. Mark as New; Bookmark this message; Subscribe to this message; Mute;. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Hi. I was trying to book an engineer but I didn’t get anywhere. All the wall sockets I can see are for BT. If it is a loose cable only, you will need one of these to connect the Quickstart cable. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. I’ve received my QuickStart package to find I do not have a compatible wall socket. Really basic information. But what I can't figure out based on the research so. I just got Virgin Media kit and read all information carefully and checked - 5200805. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. Tudor. Browse. 3 weeks ago. on 22-03-2023 10:44. How To A Smartphone Without Letting My Pas Know Quora. It should be free of charge. I will private message you now to confirm your details. My Virgin Media App. Wall socket sophiekerrs. 11-11-2022 12:53 - edited 11-11-2022 12:58. You can get a small female to female connector at B&Q/Amazon to join two cables together. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. I don't work for Virgin Media. I’m a new Virgin customer, and the previous occupants used a different provider. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. S. ago 2MuchAngst2Handle No coax wall socket, how can I connect my router? Due to covid. Best to have the excess somewhere tucked away if possible. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I'm a Very Insightful Person, I'm here to share knowledge. . @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. . goslow. We've taken the front of the box off and inside there is an isolator but nothing else. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Tudor. Robert_P. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. My router does now provide internet but the light is always yellow and it. Thankfully, it's very easy to tell whether your. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. I don't work for Virgin Media. I have looked everywhere but can't seem to find one. 2 – Check the broadband cable is firmly connected. a week ago. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. I'm afraid that we won't be able to book this in as you don't have an active account with us, however if you speak with our Sales Team on 0800 183 1234 this is something they'll be able to help you with. In response to robertdwhite. I got a self setup broadband kit but have no Virgin media wall plug. on 27-01-2023 17:22. There is another virgin media wall box but it only has what looks like an old DSL/phone line. Tudor. When you 'page' the handsets, all of the cordless handsets should ring. If you take a look at the back of your Smart Hub, you. a week ago. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Tudor. There is a cable on the right of the box coming from the outside. If you do need any. . If no luck, call. A master socket is the main socket for the phone line in your home, not an extension socket. -a power cable for the hub's adapter. if not a technician will install one. Back a step. 1. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. There is not a simple wall socket, but instead things seem a bit more complicated. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. You can test they’re secure by checking they don. Jan 14, 2022. Joining in. I don’t it is fibre cable. Connect the Hub’s power cable with the blue tab. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. com. on 30-12-2022 13:41. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Also there will be an external, often brown, omnibox. “. My Virgin Media App. This is a little untidy for my likeing. 29-12-2022 20:58 - edited 29-12-2022 21:00. )Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. Browse Virgin Media Virgin Media Community. I'm a Very Insightful Person, I'm here to share knowledge. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Hello, i registered VM broadband and scheduled to delivery on 1st September. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Being connected to the internet is one of the most important modern essentials in 20. Can someone please help me! Thank you, Tom. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. on 27-10-2022 07:47. It is likely you will be waiting a few days. 24-03-2021 05:06 PM. Options. See where this Helpful Answer was posted. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Don’t plug the power cable into a plug socket yet. If you really need to take them off, just use a screwdriver to unscrew the screws. Plug into the Hub. Wall sockets and no connection. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. You'll have to cut the cable and seal the hole up. Hey Juanr, thank you for. Unscrew the white cable with the black collar. Managing Your Account - Cable. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Usually it's just customizing your wifi name. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Bits and bytes. 1 said to wait until today and she would enable the hub overnight, but it still doesn’t work. on 30-09-2022 14:24. AnthonyRaw1986. Re: No Virgin Media wall socket internally. Call the Pre-installation and delivery team on 0800 052 1734. VM don't send out the quick start kit unless there has previously been a VM connection in that property. There is a cable on the right of the box coming from the outside. Which was great as that is in a better location than my master Socket was. in Networking and WiFi Sunday; No Virgin Media Wall socket . I'm very sorry to hear you didn't have a wall socket. VM BB TV Landline. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. B&Q are running low on these however. Can you help? - 5401771 BrowseCheck your DMs btw. Tudor. My Virgin Media App. 1 ACCEPTED SOLUTION. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. The first wall socket is in the lounge and that's where the Virgin Media hub is too. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Joining in Options. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. These are designed to push over the screw thread on the socket. We would like to show you a description here but the site won’t allow us. Options. I was told when purchasing the broadband package that fibre was available here. on 17-12-2022 10:39. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Is there likey to be any problem with this, such as degraded of weaker quality or speed. Go to virginmedia. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. You need something called a barrel to connect the two. VM. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. @umerarifkhan11 wrote:. Options. The Openreach sockets do not work for Virgin Media. TV on the go. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 12-01-2023 10:45. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. If so make sure you go through the steps properly. Some cordless systems have a paging function (often controlled from a button on the base station). I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. on 08-02-2023 13:33. Based on what you've advised the switch should have happened yesterday and this means your line should be working via the hub, however as you still get a line from the wall socket there's a chance the migration has not completed yet. The cables won’t attach to the wall socket which looks mangled. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Thank you. on 22-10-2022 20:58. The cable in the second picture is the one you need to connect too. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. . My Virgin Media App. 0 Kudos Reply. 0 Kudos. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. I recently got Virgin broadband installed. Call the Pre-installation and delivery team on 0800 052 1734. Sign in . Go to solution. Give the pre-installs team a call on 0800 052 1734. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Wall Socket. Turn on and start the Box. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Please there is no virgin media wall socket and I don't know how to go about the installation. Manage Your Account. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. New Install Assistance. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. Account - Mobile. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. Options. on 23-10-2022 13:36. You can also check for a loose cable as not all properties have a socket. The status page of the Hub's menus shows if Telephone is Enabled / Disabled. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. VM BB TV Landline. There is a wire within the box but it’s too short to reach and also does n. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. 0 Kudos. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. 2. • Check the connection is tightly connected, it will make a 'click' noise. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. It probably goes into another room in the house. I am going to send you a private message. Step 3. Vonage 2nd line. I’ve just received my quick start package. No, any cables within the house can be touched as much as the householder wants to touch them. Broadband wall socket. The box and cables may have been removed by the previous occupiers. There is no way I can insert the isolator cable into the - 5223924. Try plugging the cable you can see into the hub to see if it works. Step 2. Very Insightful Person. There should be a wall mounted box somewhere inside that has an F socket on it. Only an aerial cable (pictured below) connected to a box outside my flat. In response to Llfamily. This promotion means you won’t pay the usual setup fee of £35. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Switched On Families. So, a 50 minute broadband, TV and phone. 7; 0; 0; CoachDanny. Broadband and TV deals. Security matters. Tried looking but can't see a way to book an engineer for this? Thanks. I have booked a technician but I don't know if i have to inform the. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Hi I have ordered a quick start kit and don't have a virgin media wall socket. You'll have to cut the cable and seal the hole up. com We're sorry to hear that there is no longer a Virgin Media wall socket in your property. My Virgin wall socket just have phone line, didn’t get. Virgin Media; My Virgin Media;. Could I get someone to come - 5400021. Tudor. Whichever is the most suitable. It is actually a VM box but a very old one, even though it was still in use just over a month ago. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. The UK isn’t the first country to make this move. 2. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. The OUT terminal from the Technetix isolator has a terminator cap on it. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. I'm a Very Insightful Person, I'm here to share. But I have actually managed to get through to the technical team over chat. There are a few solutions if you have an Ethernet cable that doesn’t fit into the socket. Solved: No Vigin Media socket - Virgin Media Community - 4917594. Back a step. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. on 21-08-2023 20:36. 20-amp duplex plugs are similar in appearance to the 15-amp duplex plugs, with one main difference: 20-amp duplex plugs have a small horizontal slot alongside one of the vertical slots. Broadband deals; Broadband, TV and phone deals;QuickStart, set up and connections. Getting started & FAQ. I ordered self-install kit just to find out there is no Virgin socket in my new property. Follow the instructions on screen to finish your setup. Call the pre-installation and delivery team on 0800 052 1734. Push fit the VM-supplied lead onto the socket. Legend Options. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You can possibly do this in two ways. What you want is a telephone line extension from the hub to where you want the phone base unit located. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. We have tried plugging it into the only box we found it would fit but no luck. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. I have signed up as a new user for Virgin Fibre. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Virgin Media TV boxes need to be connected to a Hub so you can have the ability to watch recordings on any box in your home, no matter which one they're. If you want to extend your Virgin Media cable, you will need to contact Virgin Media, and they will send you the cable you need. Any help would be greatly appreciated! Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Re: Wall socket. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. 1 ACCEPTED SOLUTION. Turn on and start the hub. Reply. on 27-01-2023 17:22. That said, availability is improving rapidly and Virgin Media now suggests that around 60% of homes in the country can access cable broadband deals. Just joined. . Your "loss of signal" point is a good one. Very poor advice. So yes, following many takeovers, this is now your Virgin Media connection. AnthonyRaw1986. Manage Your Account. on 25-09-2022 15:41. In response to Jonny-M. No Coax Wall Socket Virgin. Hold the mount against your wall so the holes along the top and bottom line up with the holes you just drilled. I don't have a Virgin wall socket. I have checked outside and there is a brown box shared with the neighbour. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. Tudor. The answer is yes unless your service comes from another connecting point in your building, or from an outdoor service trench or enclosure. It is really quite simple. No setup fee is available on all bundles, broadband & phone, and broadband only packages. The block box on second picture is an amplifier for terrestrial TV. There are no virgin sockets on the wall. I've looked for an external box but cannot. All you need to do is contact Virgin Media and explain what the issue is. 4. Now have to wait until late next week for a technician to arrive!which will give you a general idea of VM fixtures and fittings. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. . Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!Got my virgin media self install kit but I don't have a virgin socket. Absolutely not. If you can set up using a Self-Install pack, but choose to use an engineer for. Same thing happened, and on all the wall phone points. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. When I proceeded to set up my Hub 3 I quickly realised that. Incidentally the phone socket is redundant if not in use and can be safely removed. #2 Absolutely not. Re: No Virgin Media wall socket internally. I wanted. All the cabling is the property of Virgin Media and must not be touched. Even sitting in the room above the router, the WiFi was dreadful. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. . We have a virgin media wall socket with an ethernet port in the wall but no round cable. Finish tightening the screws with a screwdriver to secure the mount. Entertain me; Broadband Deals. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. Tudor. Back a step. on 04-02-2023 11:17. Panting like a fiend. Virgin Media Wall Socket. Manage Your Account. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Browse Virgin Media Virgin Media Community. Re: Wall socket. 0800 052 1734-----There were many cable companies that originally built the networks in the early 1990s. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. on 28-10-2022 17:29. Other times you will find an unbranded connection point on the wall. ^Martin. An engineer came out yesterday and we eventually found it randomly part the way down the stairs.